Shipping policy
All orders are shipped within the 24hrs of being placed. A customer wishing to cancel an order must reach out to the support team within 18hrs of placing the order. Once an order has been shipped, it is no longer eligible for cancellation.
Customers seeking a refund for an order must return any product received to Evergreen in order to be eligible. For items that arrive damaged, customers must send a photo of the damaged product to support@evergreencases.com . From there, a return label will be issued and upon receiving back the product, a refund will be issued to the customer.
Should a customer change their mind about purchasing a product after receiving it, the customer will be responsible to ship the item back to Evergreen after receiving a valid RA number from our support team. Once the item is received back, a refund will be issued to the customer.
Customers seeking a refund for an order must return any product received to Evergreen in order to be eligible. For items that arrive damaged, customers must send a photo of the damaged product to support@evergreencases.com . From there, a return label will be issued and upon receiving back the product, a refund will be issued to the customer.
Should a customer change their mind about purchasing a product after receiving it, the customer will be responsible to ship the item back to Evergreen after receiving a valid RA number from our support team. Once the item is received back, a refund will be issued to the customer.